SHIPPING POLICY

Orders are typically processed and shipped within 48 hours (Monday-Friday). Orders placed on holidays and weekends are processed within 72 hours (Monday-Friday). You will receive an order confirmation after placing your online order. If you have not received one within 48 hours of placing your order, let us know by emailing us at jacob@birdcreekburger.co.

HOW FAST DO YOU SHIP?

Most orders ship out by the end of the following business day, Monday-Friday. We offer several shipping options for you to choose from at checkout. We ship via USPS and they observe most national holidays. Transit times can be affected by peak shipping periods, extreme weather and other unforeseen circumstances.

WHERE DO YOU SHIP FROM?

We are located in Temple, TX, USA

THE TRACKING ON MY ORDER SAYS IT WAS DELIVERED, BUT I NEVER RECEIVED IT – CAN YOU HELP?

Once the package has left our facility, it’s more effective to contact the carrier directly. Make sure to have your tracking information handy so they can help you track it down. On occasion, packages are lost or stolen in transit. We can not be liable for packages once they have been delivered to the carrier.

I GAVE YOU THE WRONG SHIPPING ADDRESS. CAN YOU CHANGE IT?

Please let us know of changes ASAP since we try to get your order shipped quickly! After the package has left our facility, we will be unable to make any changes. If the package is returned by the carrier, we will be happy to issue a refund for the items, or re-ship to a new address, but you will be responsible for the re-ship charges.

WILL YOU SHARE OR SELL ANY OF MY PERSONAL INFORMATION WITH ANYONE?

Never. We will use your information to ship your package, and to contact you if we have questions about your order. We will not share your name, email address, or contact information with any third parties unless required by law.

DO YOU SHIP INTERNATIONALLY?

We currently are only able to ship within the United States of America.